FAQs
GENERAL QUESTIONS
I have a problem with my water or sewer service, or, I need to start new water or sewer service.
The City of North Charleston does not handle water or sanitary sewer. For water service issues please call the Commissioners of Public Works of the City of Charleston at (843) 727-6800. For sanitary sewer related issues, please call the North Charleston Sewer District at (843) 764-3072.
Where do I report street lights that are out?
Please contact SCE&G at (843) 554-7234 to report burned out street lights
SANITATION
How do I arrange for my Garbage service?
The City of North Charleston provides collection service for most residential properties within the North Charleston service area. Residential garbage must be placed in the Roll Cart provided by the City in order to be picked up. Please call us at (843) 745-1026 to arrange for new service.
When is my Garbage collection day?
Please check the collection schedule. If you are unable to determine your collection day, please contact us at 745-1026 with your address and subdivision name and we can tell you or mail you a schedule for your area.
My roll cart is broken or missing, can I get a new one?
Many parts on our roll carts are replaceable and we will try to repair it first. If your cart is missing we will report it as stolen and bring another one to you. If your cart is broken or missing, please call us at (843) 745-1026 with your name, address and phone number.
What's the difference between Garbage and Trash?
Garbage is defined as household waste, including material associated with the handling, preparation, cooking and serving of foods, and other organic matter. Garbage includes, but is not limited to, small cardboard containers, cans, paper products, plastics and similar related items. Trash includes four categories which must be placed out in separate piles. These include White Goods, Furniture/Building materials, Yard Waste, and Leaves/Grass Clippings. Please see the Collection Guidelines for more information.
When is my trash collection day?
Please check the collection schedule. If you are unable to determine your collection days, please contact us at 745-1026 with your address and subdivision name and we can tell you or mail you a schedule for your area.
I had my trash out on time, but the trash truck did not stop at my house or did not get all the trash?
Is your trash sorted into like items? We are unable to pick up mixed loads of trash. If the truck only got part of your trash, there should be another truck coming later. Usually a different truck will come by to pick up the different types of trash so it does not get mixed in the truck. The Landfill will not allow us to dump mixed loads. Please see the Collection Guidelines for more information.
I live in North Charleston and would like to know about recycling in the City.
In areas of North Charleston that are in Charleston County, recycling is provided by Charleston County. More information is available at Charleston County's Recycling Information website, or you can contact Charleston County Solid Waste at (843) 720-7111. If you live within the North Charleston City limits in Dorchester County, weekly recyclable collection is provided by the City. Co-mingled recyclables (plastic bottles, metal cans, etc.) and newspapers/magazines are collected on alternating weeks. Please check the recycling schedule or call (843) 745-1026 with your name and address and we will send you a schedule.
STREETS
There is a pothole or sinkhole on my street, who will fix it?
Please call us at (843) 745-1026 with the location and we will create a work order or send it to the State Department of Transportation if it is a State road. If you would like to follow up on it if it is the state's responsibility, you can reach them at (843) 740-1655.
There is a stop sign or a street sign down on my street?
Please contact us at (843) 745-1026 so that it can be taken care of.
The traffic signal is out or is flashing, or, a light is out on this signal?
Please contact us at (843) 745-1026 so that it can be taken care of.
DRAINAGE
The ditch near my house is overgrown or requires maintenance, who will take care of it?
Please call us at (843) 745-1026 with the location and we will evaluate the ditch and send it on to the appropriate agency, City, County or SCDOT. Some ditches are the responsibility of the property owner to maintain.
There is a sinkhole in my yard next to the storm drain, who will take care of it?
Please call us at (843) 745-1026 with the location and we will evaluate the ditch and send it on to the appropriate agency, City, County or SCDOT. There are some drainage facilities that are the responsibility of the property owner to maintain.